SHIPPING & RETURNS
We offer FREE shipping in the UK to receive your online order. You will receive a confirmation email once your glasses are on it's way to you. At the moment we unfortunately do not offer shipping outside of the UK.
WHEN WILL MY GLASSES ARRIVE?
Each pair of glasses is made up for your individual prescription. Depending on the complexity of the lens they will take 1-2 weeks to build, then we'll ship them straight to you or nominated store for pick-up. Once your glasses have shipped you will receive a confirmation email. If you would prefer to pick up in store so that we can check and adjust your frame (which we highly recommend!) you can select pick up options at checkout.
WHAT IS YOUR RETURNS POLICY?
For orders placed online we are happy to accept returns and provide a full refund at any time within the first 60 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All we require is for you to send your order back to us or drop it in store and we can take it from there.
To return your product, you should mail your product (including a receipt / proof of purchase) to:
36 Putney High Street,
London, SW15 1SQ,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you purchase in store we assume that you like what you see. We can refund a frame that is in as-new condition, though lenses are product bespoke to you. We do not refund the cost of lenses for in store purchases. More importantly, if there is ever any issue with your Bailey Nelson’s let us fix it! Frames, lenses or any other part of our product, please call us or send an email and we will do our best to sort it out straight away.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns please ring or email us straight away so we can help. Links to each of our locations are above, and we are always happy to help in-store. If this is not convenient please call us on 020 3289 0265 and we will advise on options to ensure you get the perfect fit.